What to do if you get a ticket and how much it is
For fines of $200 or more, you have 28 days from the date of issue that is printed on the citation or infraction to pay the full amount due or make arrangements for a payment plan. A credit card surcharge will be added to the total of any transaction that is completed using a credit or debit card.
If you believe that you are not responsible for the infraction that led to the issuance of the fine, you have 28 calendar days from the date on which the fine was issued to contest the charge. In addition to that, there is essential information regarding past-due fines that you should be aware of.
Using a payment reference number, you are able to make a payment on a fine (either the full amount or the first installment of a payment plan). Your notice of infringement will detail the various options that are open to you, and these may include the following ways to make a payment:
- by BPAY
- at Australia Post
- by post
- in person
Fines that are handwritten and certain other types of fines each have their own unique infringement notice number. You have the option of paying your fine in person, online, or through the mail. In addition to the fine, you will need the number from your Queensland driver's license or your customer reference number.
Learn more about the different categories of penalties here.
You need to pay the fee.
You can make a handwritten fine payment online.
Because handwritten fines are issued manually and cannot be paid online immediately, you will need to wait until the specifics of the fine have been recorded on our system before you can make a payment. This requires processing by both the issuing authority and the Department of Transport and Main Roads, and the time it takes for either of those processes can range anywhere from 7 to 21 days from the date the license was issued.
If it takes longer than 21 days for your fine to be entered into our system, you may be required to pay the fine in a different manner, either in person or by sending the payment through the mail.
It is not possible to make a payment for a fine that has been handwritten and issued in the name of an organization online; rather, this kind of fine can only be paid in person or by mail.
Online fines can only be paid in their entirety and can only be paid by the person who is actually responsible for the infraction.
In addition to the fine, you will need the number from your Queensland driver's license or your customer reference number.
Please call us at least seven days after the infringement was issued if you do not have a Queensland driver's license and you do not know your customer reference number. If you need to get in touch with us outside of normal business hours, please use our website and be sure to include the notice number and address that is printed on the infringement in your message.
If you have already created your TMR account (My account), you can check My infringements to see if your infraction has been processed onto our system, and then you can proceed to pay online even if you have misplaced your fine. This is possible because My infringements is accessible through your TMR account.
If you want to pay online but have misplaced your infringement notice, give us a call at 13 23 80.
Online payment of a fine can be made using a payment reference number.
If your fine has a payment reference number, you have the option of paying the full amount (or the first installment for fines that are $200 or more) through an online payment system.
If you have misplaced your notice of violation, you can still make your payment by the following methods:
- Sign in to your TMR account (which is referred to as "My account") and make a payment under "My infringements."
- You can obtain your payment reference number by calling us at the number 13 23 80. Only the person who the fine was issued to will be able to obtain the payment reference number, and only through the phone.
Pay by BPAY
Only your check or savings account can be used to make a payment through BPAY, and you can do so either online or over the phone through your financial institution. Check with your financial institution to determine how long it will take to process your BPAY payment to ensure that your payment is made on time. The processing of your BPAY payment could take several days.
If you want to pay your fine using BPAY, the payment reference number and biller code must be written on your ticket. There are two payment reference numbers available for use: one is for paying the fine in its entirety, and the other is for paying the initial payment in a voluntarily arranged payment plan.
Your financial institution will be notified of any payments that contain incorrect payment reference details or amounts.
It's possible that you won't be able to pay some fines using BPAY; check your infringement notice to see what other payment options you have.
Send your payment via Australia Post.
In order to pay your fine at an Australia Post location, your payment must include a payment reference number. The payment of a handwritten fine is not something that can be done through Australia Post.
Take your ticket with you and go to any post office in Australia.
You can pay with either cash, a check, or a card, but there is a surcharge for credit card transactions.
The late payment of a fine will not be accepted under any circumstances.
Payable only in person
Take your ticket with you and pay the fine at any of the transport and motoring customer service centres or offices of the Queensland Government Agent Program.
You have the option of paying with cash or card, but there is a surcharge for credit card transactions.
Send your payment by mail.
Please do not send any cash.
Send your payment along with your fine and a check or money order to:
Post Office Box 673, Department of Transport and Main Roads, Australia
Fortitude Valley QLD 4006
Make your check or money order out to "Department of Transport and Main Roads," and include its full address.
You are responsible for ensuring that payment is received no later than 28 calendar days after the date of issue that is printed on the notice.
Set up a payment plan
If the total amount of your fine is more than $200, you have the option to pay it off in installments as part of a payment plan, which involves making a number of smaller payments over the course of time.
If you have a payment reference number written on your fine, you have the option of paying your first installment at Australia Post, online through BPAY, or by mail through the Australian Postal Service.
Even if you do not have a payment reference number, you are still able to pay your first installment at any transport and motoring customer service centre, Queensland Government Agent Program office, or by mailing a check or money order through the mail.
After that, the State Penalties Enforcement Registry will write you a letter informing you of the upcoming due date for your payments under the voluntary instalment plan.
In order to establish a payment plan, you will need to:
- You have 28 days from the date of issue printed on the notice to send in your first payment, which must be at least .
- Complete the payment options section located on the back of your ticket, and choose the "voluntary instalment plan" option as your preferred method of payment.
- If you have the option to make online payments on your infringement notice, you should submit the first payment electronically.
You will not receive a notice in the mail asking you to pay the fine as a reminder to do so. On the other hand, if you have opted to receive electronic reminders, you will get a notification via email five days before the deadline.
If you fail to respond to the notice within the allotted time frame of 28 days from the date it was mailed to you, that notice will be forwarded to the State Penalties Enforcement Registry, which may take legal action against you in order to recover the amount of the fine, as well as any additional fees incurred as a result of the referral.
In the event that a notice is sent to the State Penalties Enforcement Registry, any demerit points that are incurred will be added to your driving record beginning on the date that the offense was committed.
Find out how to pay any fines that are past due.
Different categories of monetary sanctions and penalties
If you have been issued a ticket for an offense that you did not commit while driving a vehicle that is not registered in your name, the registered owner of that vehicle may be notified about the infraction that you committed. The ticket may have been written by hand, sent via MMS or email. Learn more about the driver offence notifications available here.
The camera picked up on the infractions.
An offense that is caught on camera can result in a monetary penalty for the offender. This includes fines that were issued from mobile speed cameras, fixed speed cameras, red light cameras, combined red light and speed cameras, and point-to-point speed cameras. It also includes fines that were issued from seatbelt cameras and mobile phone cameras.
The registered owner of the vehicle is billed automatically and immediately upon the issuance of a fine for a violation that was detected by a camera. You are exempt from paying the infringement fee if you were not operating the vehicle at the time of the violation.
An authorized officer, such as a member of the Queensland Police, a Transport Inspector, a Senior Network Officer (Translink), or a Marine Officer, can provide you with a fine that is handwritten and delivered in person.
MMS or email is acceptable.
- You have been stopped by a member of the Queensland Police Service or a Transport Inspector.
- You will be issued a fine by the Police Officer or the Transport Inspector.
- You consent to be contacted regarding the violation via email.
Scammers will occasionally send out emails that appear to be fake infringement notices. If you are unsure as to the validity of an infringement notice that has been emailed to you, you should not open it, click on any links that it contains, or open any attachments that it contains.
If you are unsure as to whether or not a fine is legitimate, you should contact the organization that issued it, and once you have confirmed that the email is fake, you should delete it. You can check for any legitimate fines by logging into My Account, provided that you have access to it.
More information on how to determine whether or not an email message is genuine
A Queensland Police Officer can personally issue you a fine via text message or email. You also have the option of receiving the fine in person.
If you chose to have your fine delivered to you via MMS or email and you have not received it within 14 days of the date it was issued to you, please contact Policelink on 131 444. If you have misplaced the copy of the fine that was sent to you by a police officer via mail or have deleted the copy of the fine that was sent to you via email or MMS, you can request a replacement copy of the fine online through Policelink.
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