The Complete Handbook for Flybuys Program

Flybuys is a substantial loyalty program associated with Coles and Virgin Australia, as well as numerous other partners. By earning Flybuys points, you gain the ability to redeem them for various rewards, including transferring them to Velocity Points, receiving discounts on your next Coles shopping trip, or purchasing items from the Flybuys store.

This comprehensive guide will assist you in getting started with Flybuys. It includes strategies to help you accumulate points and maximize their value when it comes time to reap the rewards.

Before proceeding, please take a moment to watch the brief video above or continue reading below.

Are you not yet a member? Follow the steps outlined below to sign up:

- First, visit the Flybuys registration page and click on the sign-up option. If you have a temporary Flybuys card from one of their retail partners, you can activate it here.

- Fill in your personal details, including your home address and contact number. You will also need to create a password and carefully review the terms and conditions. Additionally, on this page, you have the option to add another cardholder to the same account.

- The subsequent page will present you with a series of questions regarding your household, such as the number of members and whether or not you have any pets, as well as queries about your business and shopping habits. These details will help tailor the offers you receive, although it is important to note that this step is optional.

- Check your inbox to verify your email address.

- Congratulations! You are now ready to start earning Flybuys points.

Flybuys collaborates with numerous partners, including Coles, Kmart, and Bunnings, enabling you to earn Flybuys points with every dollar spent. For an up-to-date list of these partners, please click here.

It is worth mentioning that Flybuys has a wide range of partners, although they may change occasionally. Additionally, the number of points earned per dollar spent may vary across retailers and is subject to change. Keep an eye out for frequent promotions and offers, which we discuss in a separate guide available here.

Flybuys boasts an extensive rewards catalogue that you can explore by clicking here. However, it is important to note that the value per point is not particularly favorable when redeeming points for retail products.

Instead, we highly recommend converting your Flybuys points to Velocity (1,000 Flybuys points = 500 Velocity Points) for Virgin Australia flights. As a last resort, you can also utilize your points to obtain money off at Coles and other partners (2,000 points = $10 off).

Earn points through the Flybuys rewards program and use them to enhance your travel experience with Virgin Australia Business Class. Additionally, savvy points collectors have the option to utilize Velocity Points for luxurious Business and First Class travel on partner airlines like Etihad, Air Canada, and Hawaiian.

If you're interested in flying with other airlines or booking hotels, you can also consider using your points for travel through Flybuys. With this option, each point is worth 0.5 cents, providing you with a $10 discount for every 2,000 points.

For those who frequently shop at Coles and Coles brands, signing up for Coles Plus can significantly boost your Flybuys points balance. This membership program includes benefits such as a lower free delivery threshold and free access to rapid click and collect services. However, the main attraction for points collectors is the opportunity to earn double Flybuys points when shopping online and in-store at Coles, as well as in-store at Coles Express, First Choice Liquor, and Liquorland.

Furthermore, if you need to stock up on liquor, you can earn 10 times the Flybuys points by purchasing liquor online at Coles, First Choice Liquor, and Liquorland.

Discover all the essential information about Coles Plus by exploring our comprehensive guide or watching the video provided below.

To link your Flybuys account to your Velocity account, simply log in to the Flybuys website and navigate to the 'Linked Accounts' section. Select 'Link now' under Velocity Frequent Flyer and enter your Velocity number. Your accounts will be connected once Velocity confirms that the information you entered matches their records.

Customers now have the convenience of automatically transferring their hard-earned Flybuys points to the Velocity Frequent Flyer program. This process comes with a slightly enhanced points transfer rate, offering an effortless 'set and forget' model similar to the arrangement between Qantas and Everyday Rewards.

If you're interested in setting up Flybuys auto-redemption, you can find detailed instructions in our dedicated guide.

If you haven't already become a Velocity member, you can easily sign up by clicking here. Remember, there is no fee to join the Velocity Frequent Flyer program!

Fortunately, you also have the opportunity to accumulate Velocity Status Credits by utilizing Flybuys when making purchases at Coles, Coles Online, Liquorland, and First Choice Liquor. All you need to do is ensure that your Flybuys card is linked to your Velocity account.

The standard rate of earning Status Credits is one per every $100 spent monthly. It's important to note that this is calculated at the end of each month, taking into account your total spending rather than individual transactions.

It's incredibly convenient to earn Status Credits while shopping at Coles. If you require assistance, you can easily get in touch with Flybuys by calling 13 11 16 from Monday to Friday, between 9 am and 7 pm AEDT. Alternatively, if traditional mail is more appealing to you, feel free to send them a letter to PO Box 12125, A’Beckett Street, Melbourne, VIC 8006.

Flybuys, being one of Australia's oldest and largest loyalty programs, offers numerous opportunities for accumulating points, as well as various ways to utilize them for rewards. Specifically, we highly recommend transferring your Flybuys points to Velocity in order to receive flight rewards.

However, if immediate cash discounts are of higher importance to you, it's not a bad idea to convert your points into Flybuys Dollars, which can be used to obtain discounts at the check-out. Every 2,000 points can be exchanged for a $10 discount.

And remember, everyone has to start somewhere! So, if you haven't already, make sure to sign up for free by following the link provided below.

How can I check my Flybuys points? To inquire about your Flybuys points balance, simply log in to either your Flybuys app or the Flybuys website using your membership number and password. Your points balance will be visible on the home screen upon logging in.

How can I redeem my Flybuys at Coles? To exchange your Flybuys points for Flybuys dollars, click on the provided link, log in to your Flybuys account, and select the number of points you wish to convert in increments of 2,000. Every 2,000 Flybuys points will earn you $10 in Flybuys dollars.

How can I use my Flybuys dollars to receive discounts at shops? Once you have redeemed your Flybuys points for Flybuys dollars and set up a corresponding PIN, simply present your card at the checkout of participating Flybuys partners. You can then utilize it as a form of payment to receive a discount on your purchases at major retailers including Coles, Coles Express, Kmart, and Liquorland.

How will I receive my Flybuys points? As long as you scan your Flybuys card at checkout when shopping with Flybuys partners, your points will be automatically added to your Flybuys account within one to two days for major retail partners such as Coles and Coles Express. It may take up to a week for Flybuys points from other retailers and bonus points to be credited to your account.

I forgot to scan my card, can I still earn my points? If you happened to forget to scan your Flybuys card at Coles, you can return to the store within 7 days of your purchase, presenting your receipt and Flybuys card to have the transaction added to your Flybuys account. For all other retailers, you will need to contact Flybuys directly at 13 11 16 between 9 am and 7 pm, Monday to Friday.

How can I include someone else as a cardholder? When you register as a new member of Flybuys, you will have the opportunity to add extra individuals as cardholders. If you are already a member, simply click this link. If you haven't logged in yet, you will be prompted to do so. Then, you can provide the name, date of birth, and email address of the additional cardholder. The card information for the new cardholder will be received immediately!

Can I utilize my Flybuys dollars for online purchases? Unfortunately, Flybuys dollars cannot be used for online transactions. They are only valid in participating physical stores where the card is physically present. During the checkout process, you will be asked to enter the PIN you selected when redeeming the Flybuys dollars.

Is it possible to use Apple Wallet or Google Pay with my Flybuys card? Regrettably, Flybuys does not have official integration with Apple Wallet or Google Pay. You can easily access your Flybuys card through the official Flybuys app. However, it is not recommended to use any "workarounds" to add your card to Apple Wallet or Google Pay for security reasons.

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The Ultimate Guide to the Flybuys program was last updated on July 18th, 2023 by Brandon Loo.