Samsung and Telstra's Portal for Redeeming Gifts.

Step 1

Discover the specific promotion that corresponds to your needs from the selection below.

Step 2

Initiate the process by clicking the 'redeem' button associated with your chosen promotion.

Step 3

When prompted, either sign in to your existing Samsung account or create a new one.

Step 4

Provide the necessary information, including the unique IMEI Number of your device (To find it, dial *#06# on your phone. The number will be displayed on your screen).

Step 5

Submit a copy of your proof of purchase, ensuring that it clearly indicates the device name and purchase date.

Upon successful validation of your claim, an email confirmation will be sent to you. For further details, please refer to the relevant terms and conditions of the promotion.

Purchase the Galaxy S23 Series

Receive a complimentary Galaxy Watch5 44mm LTE (Graphite)

Promotional Period: 29th May 2023 - 03rd July 2023

Redemption Period: 29th May 2023 - 31st July 2023 Access Redemption Process View Terms & Conditions

Purchase the Galaxy Z Fold4

Receive the premium Galaxy Watch5 Pro

Promotional Period: 13th June 2023 - 03rd July 2023

Redemption Period: 13th June 2023 - 31st July 2023 Access Redemption Process View Terms & Conditions

Purchase the Galaxy A54 5G

Receive a free Galaxy Tab A8

Promotional Period: 4th July 2023 - 31st July 2023

Redemption Period: 4th July 2023 - 31st August 2023 Access Redemption Process View Terms & Conditions

Frequently Asked Questions

Still have questions? Browse through the following FAQs.

  • When will my GWP gift be delivered?

    If your claim status displays "Shipped" and you have received the tracking number from Samsung via email, you can track the delivery on StarTrack's track and trace website: You can also find the tracking number under your claim in the Redemption History section of the redemption portal. There are two different links for tracking based on the prefix of your Redemption ID:

    1) Redemption ID with the prefix "AUG":

    2) Redemption ID with the prefix "AUGE":

    If you won't be available to accept the delivery on the scheduled day, don't worry. Star Track will leave a "Sorry we missed you!" card and will take your delivery to a local Australia Post Office for you to collect at your convenience. Alternatively, you can redirect your gift or arrange a redelivery using the track and trace website.

    Due to the impact of COVID-19, Samsung Electronics Australia has made adjustments to work practices and processes. While we typically allow 60 days for dispatch and delivery, there may be temporary delays in delivery times due to the ongoing pandemic. Our priority is to ensure the health and well-being of our employees, suppliers, and customers.

    We understand that this situation may present challenges, but we sincerely appreciate your patience during these exceptional circumstances. Please note that Star Track has temporarily removed the need for a signature upon home delivery to prioritize the safety of its staff. Deliveries will either be made to a safe location or a "Sorry We Missed You" card will be left with instructions to collect your package from the local post office.

    If your claim status shows "Shipped" and you have not received the tracking number via email, please log in to your redemption portal and check if there is a tracking number attached to your Redemption ID.

    1) Redemption ID with the prefix "AUG":

    2) Redemption ID with the prefix "AUGE":

    Sometimes, the tracking number email might accidentally end up in your spam folder, causing you to miss the information. The delivery process can take up to 60 days to complete.

    If your claim status shows "Pending Shipping," it means that no tracking number has been assigned yet. Once your gift is ready for delivery, you will receive an email from us with the tracking details.

  • Who will be responsible for delivering my gift?

    Samsung has partnered with Star Track to handle the delivery of our physical promotional gifts or GWP gifts once the promotional claims have been verified.

  • Can I change the delivery address?

    Once the claim has been submitted and verified in the Samsung promotions system, it will not be possible to change or update the delivery address information.

  • What qualifies as a valid Proof of Purchase (POP)?

    To be considered valid, a Proof of Purchase (POP) must include the following information:

    1) Valid Purchase Date (order date for pre-ordered devices) as stated in the Terms & Conditions.

    2) Purchased Product.

    3) Participating Retailer.

    You can upload up to three Proof of Purchase Documents, which can be any of the following:

    1) Packing slip - included in the delivery parcel of the purchased device.

    2) Tax Invoice showing a valid purchase date.

    3) Screenshot of the purchase email confirmation.

    4) Welcome letter.

    5) Contract letter indicating a valid purchase date.

What is a Receipt number?

The receipt number can be found on either your tax invoice or the contract letter that corresponds to the proof of purchase that you uploaded.

I am unable to attach my Proof of Purchase (POP)

If you are having trouble attaching your proof of purchase, please note that the maximum size for attachments is 5MB, and only png, jpeg, jpg, and pdf file types are accepted. If you have already attempted the above methods and are still unable to attach your proof of purchase, please send an email with your attachment, along with the redemption ID, to [email protected].

How many claims can I submit?

Usually, customers can submit up to five claims for each promotion under Telstra. However, the maximum number of claims allowed may vary depending on the specific promotion. To determine the exact number of claims allowed, please refer to the Terms & Conditions for the promotion.

My claim has been rejected

If your claim has been rejected, please ensure that you have purchased an eligible product within the promotional period, as specified in the terms and conditions of the respective promotion. Additionally, double-check that your proof of purchase includes all the necessary details mentioned in the 'What is a valid Proof of Purchase?' section.

Has my claim been accepted?

You can confirm the acceptance of your claim by checking the redemption status. If the status shows "Validation Completed" or "Pending Shipping," it means that your redemption request has been successfully validated and approved.

1) For E-voucher claims with the "AUE" or "AUGE" pre-fix, you will receive the voucher via email within 7 days of redemption approval.

2) For GWP claims with the "AUE" or "AUGE" pre-fix, you will receive an email with the tracking details once the gift has been shipped.

I received my GWP gift, but it has a fault. Is this covered by warranty?

All GWP gifts are covered by warranty. Please keep your Proof of Warranty Letter and visit a Samsung Store, where they can assist you. Alternatively, you can contact our Samsung Care team by calling:

  • My Samsung Account has been locked

    Please utilize the link provided below and choose the option "Reset Password". Then, enter your email address.

    Once this step is completed, you will receive an email containing a link to reset your password.

  • I am unable to retrieve my Samsung Account

    Please access the link below and select the option "Find ID". Then, input your First name, Last name, and Date of birth, and choose "FIND MY ID".

    The system will provide you with secured information regarding the email account registered to your Samsung Account.

  • I prefer not to create a Samsung Account

    To be eligible for redemption according to the Terms and Conditions, a valid Samsung Account is mandatory.

    Please follow the link below to create a new Samsung Account:

  • Please make sure that you only enter the 15-digit IMEI number.

    If you have attempted this and it has not resolved the issue, kindly forward a copy of your Proof of Purchase document and a screenshot/photo of your phone's IMEI number to [email protected]. We will escalate the matter for further investigation.

  • Where can I find my IMEI number?

    You can locate the 15-digit IMEI number by dialing *#06# on your keypad.

  • The promotion has expired, can I still make a claim?

    Unfortunately, we are unable to accept new claims once the redemption period has ended.

    The Terms and Conditions of each promotion contain valuable information regarding our promotional offers and the period in which you can redeem them.

    If you require further assistance or have any inquiries, please do not hesitate to reach out to us. You may get in touch by following the provided link: [link].

    Feel free to direct any questions you may have to our dedicated team. They can be contacted either via email at [email protected] or by calling 1300 362 603.

    Rest assured that if you encounter any difficulties while submitting your proof of purchase, our team will be more than willing to assist you in resolving the issue.

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