Questions that usually arise
Discover the responses to the questions that are most frequently asked about My Health Record, in addition to other information.
When you link your My Health Record to Medicare, we will use the information from Medicare to verify your identity.
If you already have an online Medicare account that is linked in myGov, it will be much simpler for you to link that account to My Health Record.
When you link to My Health Record, you won't need to answer any additional identity questions if you already have a Medicare online account and myGov has already connected it to your Medicare online account.
When linking your record, make sure to check the box that says "Use my Medicare identity."
When you link your record, we will ask about your Medicare information even if you do not have a Medicare online account or if you do not want to link it in myGov. This is because we are required by law to do so. This helps us verify that you are who you say you are.
We may ask questions about:
- your Medicare card
- information on bank accounts that has been registered with Medicare
- Your Medicare claim history includes information about your most recent visit to the doctor, including the date of your appointment, the name of the medical practice where you were seen, and the name of your physician.
Your responses need to be in line with the information that Medicare has on file.
If you are unsure of any of these particulars, you can call Medicare at the number provided. 132 011 before you link to My Health Record, you must be available seven days a week, twenty-four hours a day.
Additionally, Medicare can assist you in registering for a Medicare online account and provide you with a linking code so that you can link your myGov account to Medicare.
If you create an online account for Medicare and link it in myGov first, it will be much simpler for you to link to My Health Record later on.
In order to access your My Health Record online after applying for one and receiving your identity verification code, you will need to link your record to your myGov account. If you have already done this, you can access your record online.
You can link your record in myGov by following the instructions in step 3, which can be found on this page.
You first need to verify your identity, and then you can link your My Health Record in myGov. Learn as much as you can.
Authentic vaccination certificates can be obtained from the Australian Immunisation Register (AIR) at no cost, and users can gain access to these certificates through myGov, My Health Record, or Medicare.
Certificates of immunization obtained from sources other than the government should be viewed with skepticism. Be wary of con artists who claim they can create fake vaccination certificates for you online. To your attention, please be aware that it is a criminal offense to create or use fake vaccination certificates, and doing so may result in penalties.
When you use a fake vaccination certificate generator online, there is a significant possibility that you will reveal private information about yourself to cybercriminals. These individuals may then use that information to commit fraud or identity theft. Keep in mind that it is very difficult to regain control of your personal information once you have already lost that control.
Be sure to store your digital vaccination certificate using apps or services that have been authorized by the appropriate authorities. Your mobile device stores valuable personal information; therefore, you should take precautions to protect it by ensuring that both its operating system and its applications are always up to date. Run anti-virus scans regularly To prevent access by unauthorized parties, utilize robust passwords and multiple factors of authentication.
If you are concerned that you may have been the victim of a scam and need assistance, you can contact the Scamwatch service of the Australian Competition and Consumer Commission. If you report your concerns to Scamwatch as soon as possible, it may help to limit the damage, protect you from further loss, and assist not only yourself but also other people.
Proof of vaccination can be obtained from My Health Record in the form of either one of these two documents:
- An immunisation history statement details all of the vaccinations that are listed on the Australian Immunisation Register (AIR), including any COVID-19 immunizations that have been administered.
- Only your COVID-19 vaccinations will be displayed on a digital certificate for the COVID-19 virus. After receiving at least one dose of a vaccine that is licensed for use in Australia, you will be eligible to receive your digital certificate.
Before the information about your vaccinations can be included in your immunization history statement or on your COVID-19 digital certificate, your vaccination provider is required to submit it to the Australian Immunisation Register.
If you are someone else's authorised representative or nominated representative, you have access to their My Health Record and can retrieve proof of vaccination for them there.
When traveling outside of the country, you should check to see if you need an International COVID-19 Vaccination Certificate.
When you are getting ready to travel internationally, you can obtain your international certificate online if both of the following are true:
- you either have a valid Australian passport or a passport from another country that has been issued an Australian visa.
- You've taken at least one dose of an active ingredient. approved COVID-19 vaccine
My Health Record does not have a copy of this international certificate in its database. Find out how to acquire your international certificate by visiting the following websites: a href="MY_REDIRECT_PREFIXhttps://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/covid-19-vaccinations/what-types-of-proof-there-are/international-covid-19-vaccination-certificate-proof" target
After receiving at least one dose of a vaccine that is licensed for use in Australia and having the details of that vaccination uploaded to the Australian Immunisation Register (AIR), you are eligible to receive a COVID-19 digital certificate. This certificate is valid for five years. Only COVID-19 vaccines that are approved for use in Australia are displayed on the digital certificate.
Before you are eligible to receive a COVID-19 digital certificate, the person who administered your vaccinations must first report the details of those vaccinations to the Australian Immunisation Register.
If you already have a My Health Record, you can access your COVID-19 digital certificate or your immunization history statement directly from your record.
Learn how to retrieve evidence of vaccination from your My Health Record by clicking here.
You can get your COVID-19 digital certificate or immunization history statement through Medicare online (if you have an account) or the Express Plus Medicare mobile app (to use this app, you will need a Medicare card). If you receive a pension or benefit from the Department of Veterans Affairs (DVA), you are eligible for these services. you will first need to link your Medicare account in your myGov profile.
On the website of Services Australia, you can learn more about how to obtain proof of vaccination.
Before you can get proof of vaccination over the internet, you will need to get an individual healthcare identifier (IHI). This is necessary if you do not have a Medicare card and do not receive a pension or benefit from the Department of Veterans' Affairs (DVA). Learn how to apply for an IHI through the online application process.
Individual Healthcare Identifier service in myGov allows you to obtain your COVID-19 digital certificate or immunization history statement once you have your IHI. This service is accessible once you have your IHI.
Find out more information about how you can obtain proof that you have been vaccinated.
If you are unable to obtain proof of your COVID-19 vaccinations online, you can contact the Australian Immunisation Register at the number 1800 653 809 between the hours of 8:00 am and 5:00 pm AEST, Monday through Friday, and ask them to send you either your immunisation history statement or your digital certificate. Postal delivery may take up to 14 days to complete the journey.
On your immunization history statement, updated vaccinations may not appear for a few days after they have been administered. If you recently received a COVID-19 vaccination but it is not reflected on your statement, please check back in a few days. If it is still missing, we apologize.
If, after a few days, it is still not showing up on the Australian Immunization Register (AIR), and your vaccination provider has already sent the details to the AIR, you can call the AIR's general enquiries line at 1800 653 809 (Monday through Friday, 8 am to 5 pm).
After you have received at least one dose of a vaccine that is authorized for use in Australia and the details of the vaccination have been reported to the AIR, you will be able to access your COVID-19 digital certification.
If you have a COVID-19 vaccination dashboard in My Health Record, you can check the recommended due date for your COVID-19 vaccination there to see if you are eligible for a booster shot.
Find out more information regarding booster doses for COVID-19 vaccines, including who should get them, when they are necessary, and how they can be obtained.
If you've received a booster dose of a COVID-19 vaccine, your vaccination provider is required to report the details to the Australian Immunisation Register before they will show up in your My Health Record. Additionally, it will be reflected on the immunization history statement and COVID-19 digital certificate that you have (both of which can be accessed through My Health Record).
In addition, the information regarding the booster dose will be displayed on the dashboard of the COVID-19 vaccination, as well as on the home page of the record and the immunizations page of My Health Record.
Find out more information regarding booster doses for COVID-19 vaccines, including who should get them, when they are necessary, and how they can be obtained.
Your COVID-19 digital certificate can be added to your digital wallet from the following locations:
- My Health Record accessible through the myGov website
- Express Plus Medicare mobile app (in order to make use of this application, you will first need to link Medicare in your myGov account.)
- MyGov user account for online access to Medicare
- MyGov now offers the Individual Healthcare Identifiers service (also known as the IHI service).
Learn how to import your COVID-19 digital certificate into a digital wallet so that you can use it.
After receiving at least one dose of a vaccine that is licensed for use in Australia, you will be eligible to receive your digital certificate.
Before you are able to view your certificate, the vaccination provider who administered your shots must first enter all of your doses into the Australian Immunisation Register.
Your digital certificate will be provided to you by the Australian Immunisation Register, which will then make it accessible to you through a variety of online channels, including your My Health Record.
In the event that you are unable to retrieve your COVID-19 digital certificate, please call the general enquiries line of the Australian Immunisation Register at 1800 653 809.
Find out how to provide evidence that you have been vaccinated against COVID-19 here for more information.
You are able to obtain an immunisation history statement from the Australian Immunisation Register (AIR) that details all of the vaccinations that have been administered to you throughout your lifetime. Additionally, it displays your immunization status for any COVID-19 vaccinations that you may have received in the past.
Before your vaccination information can appear on your statement, it must first be reported to the AIR by the provider who administered your vaccinations.
You can obtain a statement of your immunization history if you have a My Health Record, and you can do so by logging into your record. For additional information, please refer to Obtaining Proof of Your Vaccinations from My Health Record.
For more information on how to get your immunization history statement, see the guide on how to get proof of your vaccinations against covid-19.
If you are unable to obtain proof of your COVID-19 vaccinations online, you can contact the Australian Immunisation Register at the number 1800 653 809 between the hours of 8:00 am and 5:00 pm AEST, Monday through Friday, and ask them to send you either your immunisation history statement or your digital certificate. Postal delivery may take up to 14 days to complete the journey.
You are able to contact the Australian Immunisation Register at the number 1800 653 809 between the hours of 8:00 am and 5:00 pm local time, Monday through Friday, and request that they mail you a hard copy of your immunization history statement or a COVID-19 digital certificate. Postal delivery may take up to 14 days to complete the journey.
If you've received a vaccination but it's not showing up in your My Health Record, the first thing you should do is check the Medicare Information Settings.
Choose Medicare Information Settings from the drop-down menu under the Profile & Settings tab.
Ensure that the radio button labeled "All information about immunizations recorded on the Australian Immunisation Register (AIR)" is set to the "Yes" position. Help on how to do this can be found in the My Health Record article titled "Getting proof of your vaccinations."
It is possible that your vaccination provider has not yet sent the information to AIR, even if the 'Yes' setting on your AIR device is selected. Before the information regarding your vaccinations can be included in your My Health Record, it is necessary for your vaccination provider to report it to the AIR. This may take a few days to complete.
Call the Australian Immunisation Register general enquiries line on 1800 653 809 (Monday to Friday, 8 am to 5 pm AEST) if your vaccination provider has sent information about your vaccinations to the AIR but this information is not appearing in your My Health Record. This information will be available to the public.
Call the My Health Record helpline at 1800 723 471 (24 hours, 7 days a week) if the information is appearing in your Medicare Online account but not in your My Health Record. This is the case if your Medicare Information Settings for AIR are set to "Yes."
It's possible that the providers of your pathology services did not have access to sufficient information to upload your test results to My Health Record.
Request that your Medicare number, DVA number, or IHI number be recorded by the provider the next time you get a COVID-19 test. This will allow the test results to be uploaded to your My Health Record. In the event that you do not possess any of these numbers, you should request that they record your complete address.
If you are not eligible for Medicare, there are a couple of different ways that you can obtain proof of your vaccinations online. For online proof, you are going to need to have something called an Individual Healthcare Identifier (IHI).
Creating a myGov account and linking it to the Individual Healthcare Identifier service is the quickest and easiest way to obtain proof of your vaccinations online if you have an Individual Healthcare Identifier (IHI). If you have an IHI, you can get proof of your vaccinations by clicking here.
See how to obtain evidence that you have been vaccinated
You can submit an application for an Individual Healthcare Identifier (IHI) online if you do not already have one. For further information, please see How to Obtain an IHI.
Once you have your IHI, the quickest and easiest way to get proof of your vaccinations online is to create a myGov account and link it to the Individual Healthcare Identifier service. This is the case regardless of whether you have your IHI or not.
See how to obtain evidence that you have been vaccinated
You are eligible to register for a My Health Record if you already have an IHI. After submitting the forms, this could take up to ten days (or even longer in periods of high demand), so please be patient. After that, you can obtain a certificate or record of your vaccinations from your record
If you already have a record, refer to the section entitled "Getting proof of your vaccinations from My Health Record" for more information on how to locate this information.
If you are unable to obtain proof of your COVID-19 vaccinations online, you can contact the Australian Immunisation Register at the number 1800 653 809 between the hours of 8:00 am and 5:00 pm AEST, Monday through Friday, and ask them to send you either your immunisation history statement or your digital certificate. Postal delivery may take up to 14 days to complete the journey.
It is necessary for you to have an access code in order to link your myGov account to your My Health Record if this is the first time you have accessed your My Health Record.
You can call the Help line at 1800 723 471 at any time, day or night, and someone there will verify your identity and provide you with an access code, which is also known as an Identity Verification Code.
You will be able to retrieve your proof of vaccination from your My Health Record once you have successfully linked your myGov account to your My Health Record.
Your Medicare record provides the information that is used by the Australian Immunisation Register. You can contact Medicare if any of these details are incorrect in order to have them updated. Find out how to make changes to your personal information with Medicare. If you are not eligible for Medicare but still need to make changes to your information, you can call the Australian Immunisation Register at 1800 653809 for assistance.
The Therapeutic Goods Administration (TGA) and the Department of Health in Australia make the determination as to which brands of COVID-19 vaccine administered in other countries are recognized in Australia and are eligible to be recorded on the Australian Immunisation Register (AIR).
Learn which COVID-19 vaccines have been given the go-ahead to be used in Australia.
Find out how to add a COVID-19 vaccination that was received in another country to your AIR record.
In the event that you have received additional vaccinations while traveling outside of the country, you may be eligible to have these vaccinations added to the AIR.
Find out how to report vaccinations you received in a foreign country to the AIR.
Make sure that the device you're using and the browser you're using are both compatible with the My Health Record system.
Check out the various gadgets, computer operating systems, and internet browsers that are compatible with the My Health Record system.
Your essential #COVID-19 information, such as proof of vaccination and test results, as well as other important health information is protected in My Health Record and is available to you whenever you require it.
Your healthcare providers, the people you invite to assist you in managing your record, and the people who manage your record on your behalf if you are unable to do so yourself are the only other people who have direct access to the information in your My Health Record, including the immunization information. You are the only person who can view or access this information.
You have complete control over whether or not to make the information contained in your My Health Record accessible to other individuals or organizations. However, you have the option to do so.
My Health Record gives you access to two different documents that can serve as proof that vaccinations have been received. Your immunisation history statement will list all of your vaccinations that have been recorded on the Australian Immunisation Register (this will include your COVID-19 vaccinations), whereas your COVID-19 digital certificate will only list your COVID-19 vaccinations. You will be able to use your COVID-19 digital certificate however you see fit after downloading it to your digital wallet.
Please contact the health department in your state or territory if you need assistance determining whether or not you are required to provide proof that you have been vaccinated.
Call our toll-free number at 1800 723 471 if you have reason to believe that an unauthorized party has viewed your My Health Record. We will conduct an investigation into the matter.
If a person is unable to make decisions for themselves, an authorised representative can be appointed to manage their My Health Record on their behalf. This could refer to a child younger than 14 years old or an adult older than 14 years old who is unable to make their own decisions due to a lack of capacity.
In order to demonstrate that you are authorized to make decisions on behalf of your dependent, you will be required to provide supporting evidence.
Additional details regarding authorized representatives and the application process for becoming an authorized representative are provided here.
If the individual is over the age of 14 and is capable of making their own decisions, but requires assistance in managing their My Health Record, they have the option to choose a nominated representative for their record. This person will be responsible for managing their record on their behalf. A nominee for representative might be a member of the nominee's own family, a close friend, or a caretaker.
Additional details regarding the representatives who have been nominated
Because of the current high volume of applications that we are receiving, the processing of those applications is taking significantly more time than usual.
As soon as a My Health Record application form has been processed, you will receive a letter informing you that your registration has been successful. This letter will be sent to the address that you have registered with Medicare (or the Healthcare Identifiers Service). You will need the Identity Verification Code, which will be included in the letter, in order to access your record online.
There are additional ways to obtain this information, some of which may be quicker, which you can use if you require proof of your vaccinations.
Additional details on how to acquire documentation of your vaccination status
These particulars are provided by Medicare and can be found in My Health Record. If they are incorrect, you will be required to make the necessary corrections in your Medicare record. The subsequent iteration of My Health Record will then reflect these modifications to the information. If you have a Medicare online account, you can make certain changes to your information through that account.
Learn how to keep your personal information up to date with Medicare.
If you already have a My Health Record but decide you do not want to keep it, you have the option to deactivate it at any time. Cancelling your My Health Record subscription can be done either online or by submitting a paper form.
The information contained in your record, along with any backups of that information, will be irretrievably removed from the system once you cancel your record.
You should give some thought to the numerous advantages of having a My Health Record before deciding to delete it. One of these advantages is that it gives your participating doctors, hospitals, and other healthcare providers access to information about your allergies, medications you're taking, medical conditions, and pathology tests, which enables them to provide you with the highest possible level of care.
Find out more about the advantages of using My Health Record, as well as the steps you need to take to delete your record.
Documents related to advance care planning can be added to your record so that they can be accessed in a safe and secure manner in the event that they are ever required in the event of a medical emergency.
An advanced care planning document can be added to your record by you, your nominated representatives, and authorized representatives.
Learn more
When you log into My Health Record for the first time, there might be very little or even no information in it. Your medical history will not be added to your record without your explicit permission.
Request that your primary care physician create a shared health summary during your next appointment, and then make sure to upload it to your medical file. This summary can record any pertinent information regarding your health, such as previous medical conditions or diagnoses, treatments, medications, allergies, and adverse reactions, as well as the results of tests or scans, which can then be communicated to your other treating healthcare providers, such as specialists and hospital staff.
Your primary care provider's computer, provided they have compatible software and are registered to connect to the My Health Record system, is a suitable location for the preparation of the shared health summary.
You have the option of including Medicare information spanning up to two years, such as the medications you've been prescribed and the vaccinations you've obtained. Find out what kinds of Medicare-related details you are allowed to include.
Your record gives you the option to include information such as emergency contacts, a personal health summary, personal health notes, and information regarding advance care planning. Additional information regarding the addition of information and the management of information in your record
You have the right to inquire about the provider's connection to My Health Record whenever you go in for a diagnostic imaging procedure or a pathology test. See a list of participating medical institutions that perform pathology and diagnostic imaging
You have the option of requesting that the provider write down your Medicare number, your DVA number, or your IHI number in order for the results to be uploaded to your record. In the event that you do not possess any of these numbers, you should request that they record your complete address.
Some pathology labs won't upload to My Health Record unless they receive the request from your healthcare provider in the form of an electronic request that includes your Individual Healthcare Identifier (IHI). Talk to the medical professional who is ordering your tests and find out if they are making use of electronic request submission. Find out more about e-requesting
Participation in the My Health Record system by healthcare providers is voluntary and not required. On the other hand, the majority of general practitioners, hospitals, and a growing number of providers of pathology and diagnostic imaging are now connected, and the use of the system by healthcare providers continues to grow.
At this time, the Australian Digital Health Agency and our delivery partners are assisting specialists and allied health providers with their registration and providing them with targeted education sessions. Our efforts to encourage more people to take part in health-related activities continue across the board.
We strongly recommend that you discuss the matter with your primary care physician and any other treating medical professionals and ask them to add any recent or pertinent information to your file.
Check your Medicare Information Settings (found under Profile & Settings) first if your healthcare provider is unable to view the vaccination information that is stored in your record. Be certain that the radio button labeled 'All information about immunizations recorded on the Australian Immunisation Register (AIR)' is set to the 'Yes' position. Help on how to do this can be found in the My Health Record article titled "Getting proof of your vaccinations."
You may have restricted the individuals who have access to your immunization information if the AIR setting on your device is set to "Yes." Restricted documents can only be viewed by healthcare providers and representatives who have been granted "Restricted Access."
To determine who has access to the information regarding your immunizations, go to the Privacy & Access tab and select Manage My Document Access from the drop-down menu. Examine the permissions and make adjustments as required. Additional information regarding the control of access to your documents
You can manage the access levels that your healthcare providers' organizations have by selecting "My Healthcare Organisations" from the drop-down menu that is found under "Privacy & Access."
Users are not permitted to upload their own documents to their My Health Record by the My Health Record system, with the exception of documents related to advance care planning.
You can keep track of your personal health details by adding some of your own information, which can be added at any time.
Personal health summaries make it possible for patients to communicate vital information with their healthcare providers, including details about allergies, medications, and adverse reactions.
Your own personal health notes can serve as a diary in which you record your own personal observations regarding your own health as well as any over-the-counter medications that you have been taking. Notes about your personal health are confidential and cannot be viewed by any of your healthcare providers.
Learn how to include a personal health summary or a personal health note on your medical record.
In the event that you deleted the text message or email containing your electronic prescription token by mistake, you have the option of requesting that it be resent to you. Get in touch with your prescriber if you need original prescriptions. For repeat prescriptions, please get in touch with the pharmacy that originally issued the repeat.
You might be able to use a mobile app to handle the management of your electronic prescriptions. Inquire at your pharmacy about whether or not they are linked to any of these apps, or request that they recommend one.
You may also sign up for a list of currently active scripts. Because of this, even if you do not have a token, your chosen provider will be able to access your active electronic prescriptions. Learn more about the active script here.
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