Once you've applied
We evaluate housing applications based on whether or not they meet the eligibility requirements for public housing as well as community housing. Because of this, we are able to provide housing for people who have the greatest housing requirements but who are unable to obtain secure and reliable housing through any other available means.
We take into account your overall eligibility, as well as your housing requirements, as well as any special circumstances:
- We check to see if you meet the eligibility requirements for citizenship and residency in Australia, as well as residency in the state of Queensland. This requirement must be satisfied by every individual who will be signing the rental agreement.
- We compare the assets you and your household have to the maximum allowed for your household size based on the assets limit. Using the evidence that you have provided, we will determine whether or not any of the people listed on the application fully or partially own property. It's possible that we'll get in touch with you to discuss the reasons why you can't use this property as your primary residence or sell these assets and use the money to pay for independent housing.
- We evaluate your housing requirements in light of the wellbeing criteria, which enables us to acquire a more comprehensive understanding of your situation and requirements. You are required to have at a minimum:
- One justification for you to look beyond your current residence
- at least two factors related to your wellbeing and one relating to your finances that demonstrate that you are unable to meet your housing needs through alternative means.
- We check to see if the total assessable income of you and the people who will live with you is less than the limit that is set for your household type or size according to the federal government. This allows us to determine whether or not your income creates a barrier for you to access housing in the private market.
- In addition to this, we will investigate whether or not you have a separate source of income, the ability to pay rent, and the financial wherewithal to manage a tenancy. This requirement must be satisfied by at least one of the applicants.
After determining whether or not you are qualified for the program, we will examine your overall requirements to determine whether or not public and community housing, along with other goods and services, will provide an appropriate result. We will take into account the effects that the decision will have on you, as well as your situation and your rights as a human being, before making a final choice.
If you do not qualify for government-subsidized or community-based housing
If you do not meet the requirements, you will receive an explanation of our decision in the form of a letter, which will also include details about the rights you have to appeal our decision if you do not agree with it.
There are additional ways in which we can assist you with the housing requirements that you have. We will collaborate with you and other service providers in order to secure the necessary assistance for you.
If you are qualified for government-subsidized or community-supported housing.
We will write you a letter informing you of your eligibility for public and community housing, and we will also add your name to a housing register if you qualify for these types of housing. People who have been granted approval to live in either public or community housing are listed on the housing register.
You will be placed on the housing register due to a variety of factors, including the following:
- your level of housing necessity, if applicable
- the areas that are most appealing to you in terms of finding a home
- the style of residence (e.g., g (House, Apartment) That You Would Like To Live In
- the number of bedrooms that are available to you if you apply.
- the date on which your application was accepted.
Depending on the specifics of your situation, it's possible that you won't be extended a housing offer for a considerable amount of time, or at all. Housing assistance is prioritized for those individuals who have needs that are more urgent and complex than those who have needs that are less complex. This includes situations in which a person's safety and wellbeing are in jeopardy, as well as situations in which the person is homeless or living in housing that is unsafe.
We are unable to speculate on whether or when individuals will be offered housing that is either public or community-based. The following factors influence the availability of housing:
- how high your housing requirements are in comparison to those of other people who have higher and more immediate needs
- the number of homes available in the neighborhoods you are interested in.
- the number of empty homes and apartments that become available on the market as a result of people moving out of public and community housing.
- the compatibility of your situation and requirements with one of the homes that is currently on the market
- the number of people who have a housing need that is equal to or greater than yours in the same area as you do, who were approved for housing assistance before you, and who are a good match for the property that is currently available.
Even if we are unable to provide you with housing, we are still able to assist you; while you are on the housing register, you are welcome to discuss alternative housing options with us.
While your name is still on the housing waiting list
It is imperative that you get in touch with us whenever we contact you. You are required to keep our records of your contact information up to date at all times.
In order to verify the following information, we might get in touch with you by means of the following:
- if the requirements you have for housing have shifted.
- that you are still qualified for housing in the public and community sectors
- that the information you provide is still relevant
We reserve the right to withdraw consideration of your application if we do not receive a response to any of our communications with you within the specified amount of time.
Alterations to your living situation could affect your capacity to qualify for and your requirement of public and community housing. It is essential that the information you have provided to us be kept up to date. You are required to inform us of any changes to the following within 28 days:
- your address; if we are unable to reach you at your current address and do not have it, we reserve the right to cancel your application.
- your name, such as in the case of marriage, divorce, separation, or if you decide to change it.
- income, either your own or the income of other people listed on the application
- the number of people listed on your application, such as when you have another child, when you and your partner no longer live together, when you add or remove a member of your household from your application.
- your current circumstances, which may be preventing you from acquiring an appropriate dwelling in the private market.
- your family's circumstances, as well as whether or not you require housing assistance at this time.
- the neighborhoods that are most appealing to you as potential homes
- your health or the health of a member of your household, such as in the case where a member of your household is unable to climb stairs or requires particular housing features as a result of a medical condition or disability. You will be required to provide a letter from your primary care physician detailing how the recent change in your health affects the housing requirements you have.
Get in touch with the Housing Service Centre in your area to discuss your predicament and the accommodations you require.
Note: According to the Housing Act of 2003, it is a criminal offense to knowingly provide information that is false or misleading if it has the potential to influence decisions regarding your eligibility for housing services.
During the time that you are on the housing register, we will evaluate your qualifications as well as your current situation in order to better assist you in locating suitable housing options.
It is extremely important that you respond to any contact that we make, as failure to do so may result in your application being removed from the housing register.
Should there be a change in your personal circumstances, it is possible that you will no longer qualify for public or community housing. In the event that you no longer qualify for housing assistance, we will remove your application from the housing register and work with you to identify other housing-related goods and services that may assist in meeting your requirements.
Please let us know if you will be gone for longer than 28 days. This is for the purpose of preventing us from removing your housing application from the housing register in the event that you do not respond to our letters or phone calls while you are away from home.
Please let us know if your situation has changed and you no longer require housing assistance so that we can remove your application from the housing register. Get in touch with the Housing Service Centre in your neighborhood to discuss your housing requirements. If necessary, they will assist you in locating additional housing assistance programs.
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