Notice for Collection of Rats

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Service Victoria Terms of Use

Service Victoria Privacy and Security policy

 

Notification of data collection

We are Service Victoria, the official customer service agency of the Victorian Government. Here's how to get in touch with us.

In order to support the public health response to the COVID-19 pandemic, we provide a platform for you to share your rapid antigen test results.

If you have received a positive rapid antigen test result, you can share it with the Department of Health by using the links in the Service Victoria app.

Furthermore, the Service Victoria app allows you to record and store your negative rapid antigen test result. This feature enables a quick and convenient presentation of your negative test result, which may be required for entry into specific premises or events.

Our authority to implement this functionality is derived from the Public Health and Wellbeing Amendment (Service Victoria) Regulations 2021 and the Pandemic (Quarantine, Isolation and Testing) Order 2022, as issued by the Minister for Health under section 165AI of the Public Health and Wellbeing Act 2008 (referred to as the "Order").

Does Service Victoria retain your test results?

Absolutely not. If you choose to record your negative rapid antigen test result on the Service Victoria app, that information remains stored exclusively on your device. Service Victoria will not maintain an additional copy of your result.

When capturing your negative rapid antigen test result using the Service Victoria app, you will be prompted to take a photo of your test kit. This photo, which bears a date and time stamp, will be saved on your device. We utilize this information to delete the image 24 hours after its initial storage. You have complete control over the display and deletion of the photo, allowing you to manage your data as you see fit.

If you wish to report a positive rapid test result, you will be redirected to the Department of Health's self-reporting form for COVID-19 positive rapid antigen tests. It is legally mandatory to inform the Department of Health about any positive rapid antigen test results. Learn more.

Utilization of your data

To enhance our products and services, we collect anonymous data that pertains to how you engage with our app.

Rest assured, we do not track or gather any personally identifiable information about you. Examples of the anonymous and de-identified statistical data we collect include the number of app users, average usage time, and the number of individuals who have shared their negative rapid antigen test results.

This data does not contain any personally identifiable information.

Accessing your information

Depending on how you utilize the Service Victoria app, you can access any personal or health information we possess about you at any time. The contact information outlined in the Service Victoria privacy and security policy will allow you to exercise this right.

For further understanding of the procedures surrounding your personal and health data, kindly refer to the Additional Privacy Details concerning COVID-19 check-ins and COVID-19 digital certificates.