Identify Inquiries

Hey Anjan,
Thank you for reaching out to us, and we apologize for any inconvenience this may have caused. It is wonderful to learn that you are considering purchasing the Ingenuity SmartClean Trio 3-in-1 High Chair - Aqua; this product is very well liked.

We are pleased to see that the members of our Payments Customer Service team were able to assist you in resolving this matter today. We appreciate your patience In the event that you have any further concerns, please let us know. We are sorry that today's experience was so drawn out.

The problem that had been occurring with my gift cards has been resolved, thanks to the Payment Team. Because of a problem with the Catch system, my Catch card was disabled, and there was no balance reflected.

However, the problem concerning the Order has not been solved as of yet. After verifying through the website that the product was in stock, I went ahead and purchased the gift cards; however, I was unable to place an order for the product itself because of a system error that read "Quantity requested (1) is not available for offer 134103."

This is the question that I am asking.

This happens frequently when I'm using my phone; it's been explained to me that it's a connection error. Catch has suggested that I try finalizing my payments on a personal computer instead; so far, this strategy has been successful. When I place an order using either a desktop or a laptop computer, I haven't come across this problem.

Since I started using my iPad, I haven't experienced any issues... until now.

Hey, Robin, do you still run into problems with this? To assist with the investigation, a private message was sent to you. :)

The items are authentic and offer a great deal of value for the price.

What's up, Andrew?
Because Catch purchases only the highest-quality items from reputable vendors located in Australia and throughout the world, we are able to offer our clients the most competitive pricing possible. Before they are put up for sale on the Catch website, all products are put through a comprehensive quality control and testing procedure to guarantee that they are of the highest possible standard and are genuine.

We always, regularly, and thoroughly examine and vet all of our sellers to ensure that they are meeting the same quality standards that we expect from all of our products and to guarantee that the products they are selling are genuine to the highest possible degree. You are protected at all times by our Catch Disputes guarantee, even if there are problems with the product you purchased. We would be more than happy to assist you in researching any product that piques your interest.

Hello, Afroditi! We experienced a temporary problem with the cart last month, but this should be resolved at this point. If you are still having issues, let us know, and one of our staff members will send you a private message to assist you in resolving this matter.

Hey there We are sorry to hear that you are having some issues with our website as this is most certainly not the Catch experience that we want for you to have. Within the past thirty days, we have not experienced any significant problems. It seems as though there could be some gremlins in the system that are causing some trouble. Our gurus in information technology work nonstop around the clock to ensure that everything runs efficiently.

In the meantime, if you could try clearing the cache and cookies from your browser, that might be of some assistance. Additionally, we suggest using Google Chrome or updating the app, if the issue is related to the app. In the event that the problem continues, please contact us at [email protected], through the live chat feature, or through any of the social media platforms, and we will be happy to assist you.

Hi there We do deliver to parcel lockers but only for certain items - you should be able to enter your address in the checkout

I'm having trouble adding a parcel licker at the moment because the website won't let me submit it. Every single trivial item

This is completely absurd. The parcel locker system is supported by every other website. Why would I want personal items to be delivered to a specific address? Catch up with the current trends.

We sincerely apologize for the inconvenience caused by the fact that you are unable to successfully add a parcel locker address to your order. We are aware that this can be inconvenient for you, particularly when you are attempting to conceal the items you are carrying. To assist with the investigation, a private message was sent to you.

Hey Ema,
We are truly sorry to hear about the negative experience you had with your most recent acquisition. We absolutely do not want to provide our customers with delivery service like that. We are aware of how irritating it can be when attempting to track a package only to find that there have been errors.

We really hope that this issue has been resolved by now, but if it hasn't, we'd love the opportunity to help make it right.
We are appreciative of you bringing this matter to our attention.

Hello, George, and thank you for the message you sent. PayPal, which is simple to use in other countries, is one of the payment methods that we do accept. We also offer gift-cards that you can purchase online to easily place an order In that case, purchasing an online gift card might be your best option.

I'm sorry, but I can't help you because I didn't get a card. According to my observations, the process was mechanized. I would inquire with them about it because I have discovered that they are rather eager for your business. I would like to make it clear that I am not employed by the company, nor do I currently receive nor have I ever received any sort of bonus for recommending them. I would like to bring to your attention the fact that their tracking is all over the place. I hope that this is of some assistance, but I can see how it wouldn't be.

We are glad to have you here at Catch, MMA. We are grateful that you have decided to become a OnePass member. In order to link your Catch account, which is an entirely automated process, you shouldn't need a membership number or a pin. Instead, you should just be able to do so. If you are still in need of assistance with this matter, we would be happy to follow up with you directly and provide assistance via private message. Simply let us know what you need. :)

Thank you for getting in touch with us, Lynne.
Hello, X. I am sorry to hear that this has happened. Every one of our sellers handles the shipping of their own items independently from us. Some of the products that Marketplace Sellers sell might not be able to be shipped to specific postcodes because the sellers might have made prior delivery arrangements with their partner couriers, which means that there are some areas that they are unable to service.

We would be more than happy to assist you in obtaining a refund or looking into this delivery. We ask that you send us your inquiry through the bit.ly/QA link, and we will get back to you as soon as we can. Additionally, we have a friendly staff that is available through the Messenger app on Facebook. :)

Your link to submit a request does not seem to be working. Please honor my request for a refund; I did not ask for credit when I made the purchase.

I am truly sorry that I did not catch your response earlier, Lynne. As a follow-up measure, we have just sent you a private message.

We were sorry to hear about your recent experience in-store, Trang, and we hope all is well.
When your order is ready for pick-up, you will typically be emailed a barcode and instructed to bring it with you when you collect it.

We are excited to be of assistance with this and have just sent you a private message to follow up.

Hello Carmel, I am sorry to hear that this has happened. Every one of our sellers handles the shipping of their own items independently from us. Some of the products that Marketplace Sellers sell might not be able to be shipped to specific postcodes because the sellers might have made prior delivery arrangements with their partner couriers, which means that there are some areas that they are unable to service.

We'd be happy to assist in looking into this matter. Could you send us in a private message your postcode as well as a link to the item that you want to buy?

Please forgive me if I've caused any confusion.
There is a possibility that the item you are purchasing is one that is sold on the Marketplace. All sellers on our Catch Marketplace ship their items independently of us and some items may be exempt from certain post-codes as the seller might have a pre-arranged delivery zone with their partner courier meaning there are certain locations where they are unable to deliver to

If you feel the need, you can ask us to look into this further by sending us a request through the bit.ly/CatchQA link with the link to the product in question as well as your post code.

Have you activated your OnePass card at each establishment? In order to do this, you will need to log into Onepass.
Good Luck

Yes it’s already activated with catch

Hello, Emma! We just wanted to make sure that everything is taken care of for you at this point. If not, feel free to send us a message through this page, through Facebook Messenger, or through LiveChat at the following address: https://help.catch.com.au/s/.

We'd be thrilled to make it possible for you to take advantage of our free delivery offer when you pay with OnePass.

I'm hoping you've been able to check out by now, Summer.
Clearing your cache, logging in and out, or switching to our recommended browser, Google Chrome, can usually fix the majority of checkout issues, as our research has shown.

For real-time assistance with this matter, kindly get in touch with us through Facebook Messenger or LiveChat.

Please excuse any misunderstandings that this may have caused.
In the event that this issue has not been resolved as of yet, kindly send our team a private message on this forum along with a screenshot of your shopping cart, or submit a request through the bit.ly/CatchQA link, and we will be happy to look into it.

I am sorry to hear that there has been a delay with your order at this location, Bayani. The vast majority of our orders are delivered within one to two weeks. Since it appears that you made your purchase from a reliable vendor using our Catch Marketplace, we would be more than happy to assist you in looking into this matter.

Could you please send us a message with the details of your order, or alternatively, you can submit a request through this link: https://help.catch.com.au/s/submit-a-request?